Top 10 Free Customer Service and Support and Chat Plugins for your WordPress website 2016

It’s no doubt that customer service is a big part of a successful business. Anyone who works with clients or customers will inevitably need a way to provide customer support service. You want your customer service to be a good experience for your customers. This means that the service starts with offering a quick and convenient way for them to contact you. There have been many different methods over the years, however, many of them have frustrated customers more then helped them. For example, email, phone calls, and contact forms are nice but they require your customers to wait, or there could be misunderstanding between the representative and the customer. That’s why, you need a new and effective solution such as live chat, ticket support.

There are actually quite a few choices. Whether it’s free live chat solutions that will let you open up a chatting window with your visitors, or a fully integrated support management platform that will let your site visitors and members open up support tickets at any given time. These customer service plugins can be integrated into WordPress using plugins. These live chat WordPress plugins will appear on the website wherever you want them to show. Initiating and engaging chat with your website clients to discuss or provide support, feedback offline or online is now much easier. Moreover, you can manage, organize your chat professional with WordPress plugins.

Some plugins provide one of these features while others provide a complete package. Good plugins will provide an intuitive way to track and manage your support efforts. You not only want to make it easy on the user’s end, but you also want to make it easy on your end. Click the chat option which is usually on the bottom right of the website and start chatting with senior webmasters or support technicians.

The main focus of this article is live chat plugin which can be integrated on a WordPress website without much hassle. Here you can find 10 best free WordPress chat plugins as well as premium ones.

Awesome Support


Awesome Support provides an optimized viewing experience for easy reading and navigation with minimal resizing, panning, and scrolling. Awesome Support relies on the Titan Framework to handle plugin options. In addition, the built code is clean, well-documented and full of hooks. Customize Awesome Support to do almost anything you want or need. If your theme you is responsive so you are looking for a solution that also supports mobile devices, Awesome Support is absolutely the perfect choice. It is completely responsive, so your customer will be able to enjoy a seamless experience from the convenience of their mobile phone. Awesome Support is guaranteed to be compatible with almost every existing themes, both free and commercial.

WP Live Chat Support


WP Live Chat Support is perfect for small businesses because there’s no need to pay for live chat monthly subscriptions in order to better understand your visitors. Also, no third party connections are required. This is a fully functional live chat plugin right after installation. It comes with an easy to use interface and changeable live chat box colors for both the admin and the visitor. To make it convenient for website owner, it has function to edit all text fields shown on the live chat box. When Live Chat is switched off , offline messages are now stored.



LiveHelpNow is a responsive help desk software for your website. The live chat button plugin adds click-to-chat functionality to your website, allowing you to interact directly with website visitors by chatting with customers using any computer or mobile device and monitor website visitors in real-time. You can invite visitors to chat automatically or proactively, help them with product selection. Even when you’re unavailable, the plugin will allow you to switch to an offline mode that allows visitors to leave you messages. It is best used together with other plugins developed by the same author: LiveHelpNow Ticket System, and LiveHelpNow Callback Request System.

WP Support Plus Responsive Ticket System


This plugin adds to WordPress the features of a complete customer support service and a ticket system with responsiveness and Ajax functionality. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority and category of each ticket. You can add support button on all pages with different choive on position which are top left, top right, bottom left, bottom right. The fix position options also help smooth integration with WordPress themes.

Chat – Live Chat, Support, Sales


Live Chat & Online adds chat box function to website. This enables the website to support sales, customer support, live chat assistance and live help desk. Chat box is responsive for mobile devices and tablets and can be in multilingual front interface. The plguin also supports historical live chat records, which means there is a archive of saved chats. You can also track user location on the map for statistics and analytics data about your visitors.

Chat by Flyzoo


Flyzoo Chat provides a feature-rich chat to your website, perfectly integrated with the most popular membership and social network plugins. This plugin is suitable for dating websites, forums, webinars, social networks, online traders, gamers, radio stations, events and other purposes. The service is cloud based so there is no server load in order to bring about fast message delivery without using your server’s resources. The plugin also has fiends and profile sync function that let user names, avatars and friends automatically synchronized with the chat. Moreover, it gives the website owner complete control with the advanced moderation: ignore and ban users, block IPs and control swearing in chat rooms with customizable bad words filter, control the maximum message length and send rate to reduce spam.

Formilla Live Chat – Real-time Chat Plugin


Formilla Live Chat is a live chat software with real-time visitor monitoring and customer support for your WordPress site. You will be able to immediately use the out-of-the-box Formilla Live Chat web interface to begin live chat online. The live chat button will appear on your WordPress or WooCommerce site upon installation of this plugin. The Formilla Live Chat widget has a responsive design that adapts to smartphones of any size, making it easy for your website visitors to interact with. Hence, the live chat is also available via your mobile device or tablet by using our iPhone/iPad or Android apps. You can view what country the visitor is accessing your site from, their recently viewed web pages, operating system in use, internet browser, referring site, new user vs. returning, IP address, and more.

My LiveChat


My LiveChat is a free and user-friendly live chat software solution. It allows you to live chat with website visitors, monitor site traffic, and analyze visitors web activities, including their search engine and keyword usage. Visitors to your web site simply click a Live Help button and are connected with one of your representatives. The My Live Chat solution is provided on an Application Service Provider basis so there is no hardware to install. It also come with a low-cost premium edition with advanced functions.

Zopim Live Chat


Zopim lets you monitor and chat with visitors while still be able to go through your website at the same time. Your customers can also chat with you from any device using our mobile optimized chat widget. You can increase the chances of high value engagement to each customer by using triggers to automatically reach every visitor. It is available in over 40 languages and work across major browsers such as Internet Explorer 6+, Firefox, Google Chrome, Opera, Safari. Live Chat

tawk-to is a free live chat app that lets you monitor and chat with visitors on your WordPress site. It lets you be in touch with your customers from your computer, or your mobile. With you can monitor and chat with your website visitors when they need it most.

I'm a WordPress developer and product designer living in Ukraine. First study to code and design 5 years ago. Love programming front end and learn new technology.

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